Terms of service

TERMS OF SERVICE

OVERVIEW

This website is operated by DEE TEE FASHION PTY LTD (ABN 52 621 191 866), trading as By Amica and TOLD. Throughout the site, the terms “we”, “us” and “our” refer to DEE TEE FASHION PTY LTD.

DEE TEE FASHION PTY LTD offers this website, including all information, tools, products and Services available from this site to you, the user, subject to your acceptance of all terms, conditions, policies and notices stated here.

By visiting our site and/or purchasing something from us, whether from By Amica, TOLD., or both brands, you engage in our “Service” and agree to be bound by the following terms and conditions (“Terms of Service”, “Terms”), including those additional terms and conditions and policies referenced herein and/or available by hyperlink.

These Terms of Service apply to all users of the site, including without limitation users who are browsers, vendors, customers, merchants and/or contributors of content.

Please read these Terms of Service carefully before accessing or using our website. By accessing or using any part of the site, you agree to be bound by these Terms of Service.

If you do not agree to all the terms and conditions of this agreement, then you may not access the website or use any Services. If these Terms of Service are considered an offer, acceptance is expressly limited to these Terms of Service.

Any new features or tools which are added to the current store shall also be subject to the Terms of Service.

You can review the most current version of the Terms of Service at any time on this page. We reserve the right to update, change or replace any part of these Terms of Service by posting updates and/or changes to our website.

It is your responsibility to check this page periodically for changes. Your continued use of or access to the website following the posting of any changes constitutes acceptance of those changes.

Our store is hosted on Shopify Inc. They provide us with the online ecommerce platform that allows us to sell our products and Services to you.

SECTION 0 - MERCHANT SPECIFIED

RETURNS & REFUNDS

Returns for By Amica and TOLD., including mixed orders containing products from both brands, may be processed through our shared returns facilities. Eligibility and conditions may vary by product, brand and delivery location.

Please refer to the applicable Returns Policy below:

AUS/NZ/INTL (excluding US) Returns Policy:
https://byamica.com/pages/returns-au-nz-row

US Returns Policy:
https://byamica.com/pages/returns-usa

Postage costs of returns are at the expense of the customer unless otherwise stated in the applicable Returns Policy or required by law.

FAULTY ITEMS

In the event that an item is faulty, you are entitled to a remedy in accordance with Australian Consumer Law (ACL). Our Returns Policy complies with the ACL and the guidelines set by the ACCC.

Simply email us with your order number and clear photos of the issue, and our team will assess your claim:

By Amica: hello@byamica.com
TOLD.: toldlifestyle@gmail.com

For mixed orders containing products from both brands, you may contact us through either brand.

Damage resulting from failure to follow the product or garment care instructions, or from incorrect washing, tumble drying, ironing, steaming, bleaching, dry cleaning, exposure to excessive heat, or other improper handling, is generally not considered a manufacturing fault and is not covered under our faulty item policy.

Please note that normal wear and tear, accidental damage, misuse and loose threads are not considered manufacturing faults. Loose threads can occur during the manufacturing process and can usually be carefully trimmed without affecting the garment.

Nothing in this policy excludes or limits your rights under Australian Consumer Law.

SHIPPING

Take into account both dispatch processing time from our team and courier delivery time when placing an order.

All costs and delivery timeframes, depending on your location in the related country, are estimated.

It is the customer's responsibility to ensure the shipping address provided is accurate. We are not liable for lost or delayed packages due to incorrect shipping information.

Once the order has left our warehouse, we have very limited control over courier delivery speed and progress in the network.

Please refer to our Shipping Policy:
https://byamica.com/pages/shipping

CLICK & COLLECT

Click & Collect orders not collected within 30 days will be cancelled and store credit will be issued. A $4 restocking fee will be taken from the amount when the credit is issued.

RETURN + SHIPPING COVERAGE

This bundle must be added at checkout and paid for with the same order you intend to apply the cover to. It cannot be added after the order has been checked out and confirmed.

To read the full coverage terms:
https://byamica.com/pages/free-returns-shipping-protection-coverage

For countries where exchanges are offered, outbound exchange shipping from us to you is a separate charge each time.

For international customers, any customs duties, taxes, import fees or other charges associated with the shipment of your exchange order are also the responsibility of the customer.

GIVEAWAY COUPONS / STORE CREDITS

Not to be used in conjunction with any other coupon codes or credits unless otherwise stated.

Vouchers are valid for 3 years. They cannot be refunded for cash or extended if the coupon expires or the voucher has been lost.

If your new order falls below AUD $130 after store credits have been applied, you will be charged for postage.

Free shipping in Australia is only eligible on new orders where the total exceeds AUD $130 after deducting the applied code, store credit or gift card.

If your order total remains below AUD $130 after applying a code, store credit or gift card, shipping charges will apply.

For orders placed before 23 March 2026 at 10AM AEDT, this rule also applies for international orders and their free shipping threshold based on the store currency set for the region.

VIP SHIPPING COUPON

You must be a member of our exclusive Facebook Group Community.

Coupon code is applicable for orders on full priced items with a minimum spend over $70 per order.

Cannot be used in conjunction with other promotional offers/codes/store credits.

Available for Australian orders only.

To continue receiving access to this offer, you must remain a member of our Facebook Group Community.

Coupon code is subject to change.

PROMOTIONS

Promotions may apply to By Amica, TOLD., or both brands.

Eligibility, exclusions, minimum spends, promotional periods and other conditions may vary between promotions and brands.

The terms displayed in connection with the relevant promotion, email, SMS, website banner or promotional artwork will apply to that promotion.

Unless expressly stated otherwise, a promotion offered specifically for one brand does not apply to products from the other brand.

When a promotion is launched, existing or previous orders are not valid for the offer unless otherwise stated.

Coupon or discount codes must be applied at checkout to claim the applicable offer.

Orders may be cancelled where a coupon or discount is used contrary to the applicable promotional terms.

Items being sold at clearance prices are final sale with no exchange or refunds permitted unless faulty or otherwise required by law.

STOREWIDE SALE

Only applies to full priced items.

Excludes new, shapewear, sale/clearance, support essentials, briefs, accessories, gift cards and preorder items unless otherwise stated in the applicable promotion.

Existing/previous orders are not valid for the offer.

No further discount codes are permitted.

Any orders found using discounts contrary to the applicable promotional terms may be cancelled.

We reserve the right to extend promotional periods where permitted by law.

Promotional T&Cs may vary, so please refer to the related promotion and artwork for the most accurate terms and conditions.

E-GIFT CARDS

Please note that Pay Later payment options such as Afterpay are not applicable for the purchase of E-Gift Cards.

POP-UP T&Cs

10% Off* – First full-priced purchase only. Code needs to be applied at checkout. Cannot be used in conjunction with other promotional offers/codes/store credits. Excludes sale items and gift cards.

$15 Off* – New customers only. Minimum spend over $150. Excludes preorder items, sale items and gift cards. Code needs to be applied at checkout. Cannot be used in conjunction with other promotional offers/codes/store credits.

Promotional T&Cs may vary, so please refer to the communication where the code was provided for the most accurate T&Cs.

CUSTOMER TESTIMONIALS & USER-GENERATED CONTENT

Where you submit or post images, testimonials, reviews or other content to By Amica or TOLD. through our social media channels, community groups, reviews, inboxes or other channels, you grant DEE TEE FASHION PTY LTD permission to use that content for internal and promotional purposes, subject to applicable law.

MOBILE TERMS OF SERVICE

By Amica and TOLD. maintain separate email and SMS marketing lists.

These Mobile Terms apply specifically to the By Amica mobile message service. Marketing communications sent through the By Amica service may include information about products, launches, promotions or updates relating to TOLD., as both brands are operated by DEE TEE FASHION PTY LTD.

The By Amica mobile message service (the “Service”) is operated by DEE TEE FASHION PTY LTD trading as By Amica (“By Amica”, “we” or “us”).

Your use of the Service constitutes your agreement to these terms and conditions (“Mobile Terms”).

We may modify or cancel the Service or any of its features without notice. To the extent permitted by applicable law, we may also modify these Mobile Terms at any time and your continued use of the Service following the effective date of any such changes shall constitute your acceptance of such changes.

By consenting to By Amica's SMS/text messaging service, you agree to receive recurring SMS/text messages from and on behalf of By Amica through your wireless provider to the mobile number you provided, even if your mobile number is registered on any applicable Do Not Call list.

Text messages may be sent using an automatic telephone dialling system or other technology.

Service-related messages may include updates, alerts and information, including order updates and account alerts.

Promotional messages may include promotions, specials, sales, discounts, product launches, giveaways, coupons and other marketing offers. As described above, By Amica marketing communications may also contain information about TOLD.

You understand that you do not have to sign up for this program in order to make any purchases and your consent is not a condition of any purchase.

Your participation in this program is completely voluntary.

We do not charge for the Service, but you are responsible for all charges and fees associated with text messaging imposed by your wireless provider.

Message frequency varies. Message and data rates may apply. Check your mobile plan and contact your wireless provider for details.

You are solely responsible for all charges related to SMS/text messages, including charges from your wireless provider.

You may opt out of the Service at any time. Click the unsubscribe link, where available, in any text message to cancel.

No further messages will be sent to your mobile device unless initiated by you.

If you have subscribed to other mobile message programs operated by us and wish to cancel, except where applicable law requires otherwise, you will need to opt out separately from those programs by following the instructions provided in their respective mobile terms.

For By Amica mobile service support or assistance, email hello@byamica.com.

We may change any short code or telephone number we use to operate the Service at any time and will notify you of these changes.

The wireless carriers supported by the Service are not liable for delayed or undelivered messages.

You agree to provide us with a valid mobile number. If you get a new mobile number, you will need to sign up for the program with your new number.

To the extent permitted by applicable law, you agree that we will not be liable for failed, delayed or misdirected delivery of any information sent through the Service, any errors in such information and/or any action you may or may not take in reliance on the information or Service.

We respect your right to privacy. To see how we collect and use your personal information, please see our Privacy Policy:
https://byamica.com/policies/privacy-policy

ACCEPTANCE

The website is operated by DEE TEE FASHION PTY LTD, trading as By Amica and TOLD. (ABN 52 621 191 866) (“we”, “us”, “our”).

Your use of the website constitutes your agreement to the Terms and Conditions set out below.

We reserve the right to amend the Terms and Conditions at any time and without notice, subject to applicable law.

ORDERS

Purchases made on this website by you for a particular product for the specified price at the time the order is placed bind you to these Terms and Conditions.

An order may contain products from By Amica, TOLD., or both brands.

We reserve the right to accept or reject your order for reasons including, but not limited to, an error in pricing, stock shortages, an incorrect description or an error made by you, subject to applicable law.

PRICES

Product and service prices and any other charges displayed on the website are in the store currency set for your region and are current at the time of posting but are subject to change at any time.

GOODS AND SERVICES (GST) AND OTHER AUSTRALIAN TAXES

Prices displayed on this website are inclusive of Australian GST applied at the rate of 10%. They exclude foreign taxes, VATs and customs and excise duties unless otherwise stated.

We relinquish title of the products you order when full payment has been made inclusive of Australian GST and delivery has been made to or collected by a postal service.

US TARIFFS/DUTIES

With recent changes to US import regulations, including the removal of the de minimis threshold and the introduction of new tariff and duty requirements, duties and taxes are now included in our product pricing.

To keep things simple, these fees are paid to US Customs and Border Protection (CBP) on your behalf, so there are no additional charges on delivery.

If you have any questions, please contact us using the relevant brand contact details below.

NZ BORDER CLEARANCE LEVY

From 1 April 2026, the New Zealand Government has introduced new charges for all postal goods entering New Zealand. This is now included in our product pricing.

To keep things simple, these levies are paid to NZ Customs on your behalf so there are no additional charges on delivery.

Levies collected by NZ Customs are non-refundable, even if you return your order.

If you have any questions, please contact us using the relevant brand contact details below.

REST OF THE WORLD - INTERNATIONAL FEES, CUSTOMS & DUTY TAXES

Please note that the freight/shipping fee charged by our company solely covers the cost of shipping the item(s) from our facility to the designated delivery address.

It is important for customers to understand that this fee does not include international taxes, customs duties or any other fees that may be required by the destination country unless expressly stated otherwise.

All responsibilities for additional charges, including but not limited to taxes, customs duties and fees associated with collection of the parcel, rest with the recipient.

Our company is not responsible for any such additional costs that may arise during the process of shipping and delivery.

As customs policies vary widely from country to country, we highly recommend that customers contact their local customs office for further information.

We strive to ensure a smooth and transparent shipping process, but recipients should be aware of and prepare for any additional expenses that may occur.

Understanding and complying with the destination country's customs regulations is essential to avoid delays or unexpected charges.

Our team is available to assist with shipping enquiries, but liability for the parcel and any further fees, customs or charges associated with its collection remains the recipient's responsibility, subject to applicable law.

LOST PACKAGES, COURIER DELAYS & RTS FEES

We do not accept responsibility for lost orders as a result of a third party's negligence or otherwise, so far as we can provide proof of shipment and to the extent permitted by applicable law.

If your order is missing, please contact us immediately.

Please note we are not responsible for delays caused by our couriers to the extent permitted by applicable law.

If we receive a parcel marked “Return to Sender” (RTS) due to an incorrect address or failure to collect it from the post office, an RTS fee will apply:

AUD $15 for Australian orders
$25 in the applicable store currency for New Zealand/International orders
USD $30 for United States orders

A redelivery fee will also apply if you wish to have the parcel sent again.

INTELLECTUAL PROPERTY

The material on the website, including photographs, designs, text, images, graphics, logos and the selection and layout of the website, is owned by or licensed to DEE TEE FASHION PTY LTD and/or its respective brands, including By Amica and TOLD., and is protected by applicable intellectual property laws.

You are authorised to download, view, copy and print content on the website for personal, informational and non-commercial purposes only.

You must not modify, copy, reproduce, republish, frame, upload to a third party, post, transmit or distribute the content of the website in any way other than as permitted under these Terms without our express written consent.

GOVERNING LAW

The Terms of Use are governed by and understood in accordance with the laws of the State of New South Wales, Australia.

You submit to the jurisdiction of the courts of New South Wales, subject to any rights you may have under applicable law.

SECTION 1 - ONLINE STORE TERMS

By agreeing to these Terms of Service, you represent that you are at least the age of majority in your state or province of residence, or that you are the age of majority in your state or province of residence and you have given us your consent to allow any of your minor dependants to use this site.

You may not use our products for any illegal or unauthorised purpose nor may you, in the use of the Service, violate any laws in your jurisdiction, including but not limited to copyright laws.

You must not transmit any worms or viruses or any code of a destructive nature.

A breach or violation of any of the Terms may result in an immediate termination of your Services.

SECTION 2 - GENERAL CONDITIONS

We reserve the right to refuse Service to anyone for any lawful reason at any time.

You understand that your content, not including credit card information, may be transferred unencrypted and involve:

(a) transmissions over various networks; and
(b) changes to conform and adapt to technical requirements of connecting networks or devices.

Credit card information is always encrypted during transfer over networks.

You agree not to reproduce, duplicate, copy, sell, resell or exploit any portion of the Service, use of the Service, access to the Service or any contact on the website through which the Service is provided, without express written permission by us.

The headings used in this agreement are included for convenience only and will not otherwise affect these Terms.

SECTION 3 - ACCURACY, COMPLETENESS AND TIMELINESS OF INFORMATION

We are not responsible if information made available on this site is not accurate, complete or current, except as required by applicable law.

The material on this site is provided for general information only and should not be relied upon or used as the sole basis for decisions without consulting primary, more accurate, complete or timely sources of information.

Any reliance on material on this site is at your own risk.

This site may contain certain historical information. Historical information is not current and is provided for your reference only.

We reserve the right to modify the contents of this site at any time, but we have no obligation to update information except where required by law.

SECTION 4 - MODIFICATIONS TO THE SERVICE AND PRICES

Prices for our products are subject to change without notice.

We reserve the right at any time to modify or discontinue the Service, or any part or content thereof, without notice, subject to applicable law.

We shall not be liable to you or any third party for any modification, price change, suspension or discontinuance of the Service to the extent permitted by law.

SECTION 5 - PRODUCTS OR SERVICES

Certain products or Services may be available exclusively online through the website.

These products or Services may have limited quantities and are subject to return or exchange only according to our applicable Returns Policy.

By Amica and TOLD. products may have different return eligibility or exclusions. Please refer to the applicable Returns Policy and individual product information where relevant.

We have made every effort to display as accurately as possible the colours and images of products that appear in the store. We cannot guarantee that your computer or device display will accurately represent every colour.

We reserve the right, but are not obligated, to limit sales of our products or Services to any person, geographic region or jurisdiction, subject to applicable law.

We may exercise this right on a case-by-case basis.

We reserve the right to limit the quantities of products or Services we offer.

All descriptions of products or product pricing are subject to change at any time without notice, at our sole discretion, subject to applicable law.

We reserve the right to discontinue any product at any time.

Any offer for any product or Service made on this site is void where prohibited.

We do not warrant that the quality of products, Services, information or other material purchased or obtained by you will meet your expectations, except for any guarantees, warranties or rights that cannot lawfully be excluded.

SECTION 6 - ACCURACY OF BILLING AND ACCOUNT INFORMATION

We reserve the right to refuse any order you place with us, subject to applicable law.

We may, in our sole discretion, limit or cancel quantities purchased per person, per household or per order.

These restrictions may include orders placed by or under the same customer account, same credit card and/or orders using the same billing and/or shipping address.

In the event that we make a change to or cancel an order, we may attempt to notify you by contacting the email address, billing address and/or phone number provided at the time the order was made.

We reserve the right to limit or prohibit orders that, in our reasonable judgment, appear to be placed by dealers, resellers or distributors.

You agree to provide current, complete and accurate purchase and account information for purchases made at our store.

You agree to promptly update your account and other information, including your email address and payment information, so that we can complete your transactions and contact you as needed.

SECTION 7 - OPTIONAL TOOLS

We may provide you with access to third-party tools over which we neither monitor nor have any control nor input.

You acknowledge and agree that we provide access to such tools “as is” and “as available” without warranties, representations or conditions of any kind and without endorsement, subject to applicable law.

Any use by you of optional third-party tools offered through the site is at your own risk and discretion, and you should ensure that you are familiar with and approve of the terms on which tools are provided by the relevant third-party provider.

We may also offer new Services and/or features through the website in the future, including new tools and resources. Such new features and/or Services shall also be subject to these Terms of Service.

SECTION 8 - THIRD-PARTY LINKS

Certain content, products and Services available via our Service may include materials from third parties.

Third-party links on this site may direct you to third-party websites that are not affiliated with us.

We are not responsible for examining or evaluating the content or accuracy of third-party websites and, to the extent permitted by law, do not warrant and will not have liability or responsibility for third-party materials, websites, products or Services.

Please carefully review third-party policies and practices before engaging in a transaction.

Complaints, claims, concerns or questions regarding third-party products should be directed to the relevant third party.

SECTION 9 - USER COMMENTS, FEEDBACK AND OTHER SUBMISSIONS

If, at our request, you send specific submissions, such as contest entries, or without a request from us send creative ideas, suggestions, proposals, plans or other materials, whether online, by email, postal mail or otherwise (collectively, “comments”), you agree that we may, subject to applicable law, edit, copy, publish, distribute, translate and otherwise use in any medium comments you forward to us.

We are under no obligation, except where required by law:

to maintain comments in confidence;
to pay compensation for comments; or
to respond to comments.

We may, but have no obligation to, monitor, edit or remove content that we reasonably determine is unlawful, offensive, threatening, libellous, defamatory, pornographic, obscene or otherwise objectionable or violates any party's intellectual property or these Terms of Service.

You agree that your comments will not violate any right of a third party, including copyright, trademark, privacy, personality or other personal or proprietary rights.

You further agree that your comments will not contain unlawful, abusive or obscene material, or contain any computer virus or other malware that could affect operation of the Service or related websites.

You may not use a false email address, pretend to be someone other than yourself or otherwise mislead us or third parties as to the origin of comments.

You are responsible for comments you make and their accuracy.

SECTION 10 - PERSONAL INFORMATION

Your submission of personal information through the store is governed by our Privacy Policy:

https://byamica.com/policies/privacy-policy

The Privacy Policy applies to the Services operated by DEE TEE FASHION PTY LTD, including By Amica and TOLD.

SECTION 11 - ERRORS, INACCURACIES AND OMISSIONS

Occasionally there may be information on our site or in the Service containing typographical errors, inaccuracies or omissions relating to product descriptions, pricing, promotions, offers, product shipping charges, transit times and availability.

We reserve the right to correct errors, inaccuracies or omissions, and to change or update information or cancel orders if information in the Service or on any related website is inaccurate at any time, including after you have submitted your order, subject to applicable law.

We undertake no obligation to update, amend or clarify information in the Service or related websites, including pricing information, except as required by law.

SECTION 12 - PROHIBITED USES

In addition to other prohibitions set forth in these Terms, you are prohibited from using the site or its content:

(a) for any unlawful purpose;
(b) to solicit others to perform or participate in unlawful acts;
(c) to violate applicable regulations, rules, laws or ordinances;
(d) to infringe upon or violate our intellectual property rights or the intellectual property rights of others;
(e) to harass, abuse, insult, harm, defame, slander, disparage, intimidate or unlawfully discriminate;
(f) to submit false or misleading information;
(g) to upload or transmit viruses or malicious code;
(h) to unlawfully collect or track the personal information of others;
(i) to spam, phish, pharm, pretext, spider, crawl or scrape;
(j) for any obscene or unlawful purpose; or
(k) to interfere with or circumvent security features of the Service, related websites, other websites or the Internet.

We reserve the right to terminate your use of the Service or related website for violating prohibited uses, subject to applicable law.

SECTION 13 - DISCLAIMER OF WARRANTIES; LIMITATION OF LIABILITY

We do not guarantee, represent or warrant that your use of our Service will be uninterrupted, timely, secure or error-free.

We do not warrant that results obtained from use of the Service will always be accurate or reliable.

You agree that from time to time we may remove the Service for periods of time or cancel the Service at any time, subject to applicable law.

To the extent permitted by law, your use of, or inability to use, the Service is at your sole risk.

The Service and products and Services delivered through the Service are provided “as is” and “as available”, except as expressly stated by us or required by applicable law.

Nothing in these Terms excludes, restricts or modifies any consumer guarantee, right or remedy conferred on you by the Australian Consumer Law or any other applicable law that cannot lawfully be excluded, restricted or modified.

To the maximum extent permitted by applicable law, DEE TEE FASHION PTY LTD, including in its operation of By Amica and TOLD., and its directors, officers, employees, affiliates, agents, contractors, suppliers, service providers and licensors will not be liable for losses or damages that may lawfully be excluded or limited under applicable law.

SECTION 14 - INDEMNIFICATION

To the extent permitted by applicable law, you agree to indemnify, defend and hold harmless DEE TEE FASHION PTY LTD, including in its operation of By Amica and TOLD., and our parent, subsidiaries, affiliates, partners, officers, directors, agents, contractors, licensors, service providers, subcontractors, suppliers, interns and employees from claims or demands arising from your breach of these Terms of Service, the documents incorporated by reference, or your violation of applicable law or the rights of a third party.

SECTION 15 - SEVERABILITY

If any provision of these Terms of Service is determined to be unlawful, void or unenforceable, that provision shall nonetheless be enforceable to the fullest extent permitted by applicable law.

The unenforceable portion shall be deemed severed from these Terms of Service and shall not affect the validity and enforceability of the remaining provisions.

SECTION 16 - TERMINATION

The obligations and liabilities of the parties incurred prior to the termination date shall survive termination of this agreement for all purposes.

These Terms of Service are effective unless and until terminated by either you or us.

You may terminate these Terms at any time by notifying us that you no longer wish to use our Services or when you cease using our site.

If you fail to comply with a material term or provision of these Terms, we may terminate or restrict your access to the Services to the extent permitted by applicable law.

SECTION 17 - ENTIRE AGREEMENT

Our failure to exercise or enforce a right or provision of these Terms shall not constitute a waiver of that right or provision.

These Terms of Service and policies or operating rules posted by us on this site or in respect of the Service constitute the entire agreement and understanding between you and us governing your use of the Service, superseding prior or contemporaneous agreements, communications and proposals relating to the Service.

SECTION 18 - GOVERNING LAW

These Terms of Service and any separate agreements whereby we provide you Services shall be governed by and construed in accordance with the laws of New South Wales, Australia, subject to any mandatory rights or laws that apply to you.

SECTION 19 - CHANGES TO TERMS OF SERVICE

You can review the most current version of the Terms of Service at any time on this page.

We reserve the right, at our discretion, to update, change or replace any part of these Terms of Service by posting updates and changes to our website.

It is your responsibility to check our website periodically for changes.

Your continued use of or access to our website or the Service following the posting of changes constitutes acceptance of those changes, subject to applicable law.